Press room

Dear visitor:

Following the indication of the competent authorities, Zoo Aquarium de Madrid will remain closed out of consideration for the health and safety of our visitors and employees. We continue to provide regular updates through this website and social media.

Since our priority is that our visitors can enjoy the unique experiences of our park, for customers with tickets on dates with the park closed, changes will be allowed for dates on any other day in the year 2020. If you made your purchase at the box office or on the park's website, please write an email to comzoo@zoomadrid.com with your ticket information for personalized management of your case. For other sales channels, please contact your distribution point directly.

In the meantime, and seeking to safeguard our animals wellbeing, our veterinarians and caretakers teams will continue to diligently look after them on a daily basis.

We deeply appreciate your understanding and will continue to report promptly through our website and social media.