What do I have to do to make a birthday booking?

You have to call us, ask about availability and make the payment by bank transfer to the account we’ll indicate.

Is the group accompanied?

For the three hours of the birthday programme walk, the group will be accompanied by a monitor who will show them some of the facilities. However, it is necessary that one adult be present and accompany the group for each ten children. This adult accompaniment will be offered free.

What should I do if I arrive late?

A monitor will be waiting for you at the office door at the agreed time.

Do the parents have to pay?

The promotion includes free entry for two adults for every ten paying children. The rest of the companions will have to pay the equivalent amount.

What does the monitor do?

The monitor takes the children on a guided tour of the Zoo Aquarium, explaining different aspects of and curiosities about our animals in greater depth.

What about if there is a child missing and there aren’t 10 of them?

A minimum of 10 children must be paid for at the minimum price. You may look up the prices within each birthday menu.

Celebra tu cumpleaños en Zoo Aquarium Madrid

Dear visitor:

Following the indication of the competent authorities, Zoo Aquarium de Madrid will remain closed out of consideration for the health and safety of our visitors and employees. We continue to provide regular updates through this website and social media.

Since our priority is that our visitors can enjoy the unique experiences of our park, for customers with tickets on dates with the park closed, changes will be allowed for dates on any other day in the year 2020. If you made your purchase at the box office or on the park's website, please write an email to comzoo@zoomadrid.com with your ticket information for personalized management of your case. For other sales channels, please contact your distribution point directly.

In the meantime, and seeking to safeguard our animals wellbeing, our veterinarians and caretakers teams will continue to diligently look after them on a daily basis.

We deeply appreciate your understanding and will continue to report promptly through our website and social media.