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WELCOME TO MADRID ZOO AQUARIUM

TO ENJOY AS SAFE AND PLEASANT A VISIT AS POSSIBLE PLEASE KEEP IN MIND THE FOLLOWING OPERATING RULES OF THE PARK

Madrid Zoo Aquarium reserves the right of admission and expulsion from its facilities of those people who contravene the rules set out below or are involved in the following situations:

A) Disruption.

B) Misuseof

C) For behaviour that disturbs or affects the enjoyment of other visitors.

D) To preserve health, education and respect for others, during your visit to our park, you may not wear a swimsuit, no shows or go bare-chested.

E) The Zoo entrance ticket should be retained throughout your visit stay and should be shown any member of the Zoo staff who asks to see it. Zoo Aquarium reserves the right to expel therefrom any person who is found not to have a valid ticket.

F) The Zoo does not have a public address system to broadcast personal messages.

G) Occasionally, some demonstrations may be suspended or closed if warranted for technical reasons.

H) Smoking is prohibited in the park and during educational activities, except in the zones specifically defined for smoking areas. All these areas are found signposted. Zoo reserves the right to expel from the Park any person who has been requested by Park staff to comply with this rule, will continue to repeatedly breach it.

I) Due to the different opening hours and event times at the Zoo, it is important to check the opening and closing times on the day of your visit, as well as the show schedule. Regarding the latter, it reserves the right to alter the planned programme, when technical or climatic reasons warrant it.

J) Zoo Aquarium has a large number of restaurant points and guarantees its visitors varied options at all times, reserving the right to organise and schedule the public service thereof. The sale of alcoholic beverages is prohibited to people aged under eighteen years.

K) Any type of sales and distribution of pamphlets, leaflets or products in the Zoo facilities is prohibited, except where expressly permitted.

L) For safety reasons, on no account touch the animals, it could be dangerous.

M) You must not feedtheanimals, it can cause them seriousillness and insome caseseven

N) For safety reasons, Zoo Aquarium reserves the right to inspect visitors’ belongings upon their entering the Zoo, since entry with weapons, flammable materials and dangerous objects is not allowed.

O) Madrid Zoo Aquarium accepts no liability for the loss of or damage to personal items.

P) For reasons of safety and to ensure the welfare of animals, access with two-wheeled vehicles with or without motor (scooters, skateboards, etc.) or any other unauthorized vehicle is not allowed, as well as its use in all facilities of the Park.

Q) For safety reasons and to ensure the welfare of animals, it is not allowed to enter the park with animals except guide or self-help dogs.

R) In front of the entrance to the Zoo, you will find a free parking which depends on the City Hall. The public parking lot and the people who "manage" it are totally oblivious to the zoo. Parking is subject to availability and we therefore recommend public transport.

S) Guest Responsibility. 

Even though we comply with regulations in place, we expect and appreciate guests to exercise good judgment and act in a responsible manner to safeguard their own health and safety (and of those in your care). You must act responsibly for your own health and safety, in addition to acting with care for the health and safety of those around you.

Guests must READ AND FULFILL all rules, recommendations and warnings and properly use the facilities and devices. Guests who do not comply, may be ejected from the park without refund. The park reserves the right to inform the relevant authorities in case of miss behavior Please refer to specific guidelines posted at the entrance of every installation and to park’s operational rules available on this web page.

Each guest at our Park makes the commitment to behave in a civic and considerate manner with other guests, park personnel and towards animals in our care. Please be respectful to the park facilities, o visitors, personnel, flora and fauna.

WARNING! Assess Your physical and emotional Capabilities BEFORE You “Just Do It”

Rides, other attractions and interactions at the Park can provide our guests with wonderful memories and fun! But they can be adrenaline-pumping activities for different reasons .

DO NOT PARTICIPATE IN ANY RIDE, INTERACTION, ACTIVITY OR ATTRACTION, IF YOU ARE UNDER THE INFLUENCE OF ANY ALCOHOL, DRUGS (WHETHER LEGAL MEDICATION OR ILLEGAL SUBSTANCES) OR OTHER SUBSTANCE WHICH MAY AFFECT YOUR HEALTH, SENSES, MENTAL ALERTNESS, REFLEXES AND/OR COORDINATION.

DO NOT PARTICIPATE IN ANY RIDE, INTERACTION, ACTIVITY OR ATTRACTION, IF YOU HAVE OR HAVE HAD ANY HEALTH CONDITIONS OR PRE-EXISTING CONDITIONS OR INJURIES, OR IF YOU ARE AFRAID TO PARTICIPATE, INCLUDING WITHOUT LIMITATION HEART, NERVE, MUSCLE, BACK, NECK, BONE, JOINT, TENDON, LIGAMENT, BRAIN, EYE, EAR, NEUROLOGICAL, OR OTHER AILMENT OR INJURY, OR IF YOU ARE (OR MAY BE) PREGNANT OR HAVE HAD SURGERY IN THE PAST FEW MONTHS OR IF YOU ARE STILL RECOVERING FROM ANY ILLNESS, INFIRMITY, MEDICAL CONDITION, TREATMENT OR PROCEDURE. ONLY YOU CAN DETERMINE IF YOU ARE PHYSICALLY AND MENTALLY WELL ENOUGH TO SAFELY PARTICIPATE IN A PARK ACTIVITY AND CHECK IF YOU COMPLY WITH HEIGHT, WEIGHT AND AGE LIMITATIONS. THE PARK DOES NOT GUARANTEE YOUR HEALTH--YOU MUST MAKE YOUR OWN DETERMINATION OF BEING FIT FOR A RIDE OR ACTIVITY. HAVE IN MIND THAT YOU ASSUME ALL RISKS OF ANY ACTIVITY IN WHICH YOU CHOOSE TO PARTICIPATE.

COVID 

We have been intensively preparing for a re-opening of our park in close cooperation with the authorities. Health and safety of our guests and workers have always been our highest priority. It is our goal that you continue to feel safe and comfortable when visiting us.  Please check your obligations as a visitor on this page before coming to the park in this link.

Park operational changes. Areas closed.  

In order to comply with public health regulations and recommendations, being your safety our primary concern, following areas and facilities will remain closed. Learn about this facility closures before buying your tickets in this link.