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Madrid Zoo Aquarium reserves the right of admission and expulsion from its facilities of those people who contravene the rules set out below or are involved in the following situations:

A) Disruption.

B) Misuseof

C) For behaviour that disturbs or affects the enjoyment of other visitors.

D) To preserve health, education and respect for others, during your visit to our park, you may not wear a swimsuit, no shows or go bare-chested.

E) The Zoo entrance ticket should be retained throughout your visit stay and should be shown any member of the Zoo staff who asks to see it. Zoo Aquarium reserves the right to expel therefrom any person who is found not to have a valid ticket.

F) The Zoo does not have a public address system to broadcast personal messages.

G) Occasionally, some shows may be suspended or closed if warranted for technical reasons.

H) Smoking is prohibited in coveredareasandespeciallyin children’s areas of the park, as well as at theAll theseareasareproperly signposted. The Zooreservestheright to expelanyperson from the Park who repeatedly violates this rule after being warned to cease and desist.

I) Due to the different opening hours and event times at the Zoo, it is important to check the opening and closing times on the day of your visit, as well as the show schedule. Regarding the latter, it reserves the right to alter the planned programme, when technical or climatic reasons warrant it.

J) Zoo Aquarium has a large number of restaurant points and guarantees its visitors varied options at all times, reserving the right to organise and schedule the public service thereof. The sale of alcoholic beverages is prohibited to people aged under eighteen years.

K) Any type of sales and distribution of pamphlets, leaflets or products in the Zoo facilities is prohibited, except where expressly permitted.

L) For safety reasons, on no account touch the animals, it could be dangerous.

M) You must not feedtheanimals, it can cause them seriousillness and insome caseseven

N)For safety reasons,ZooAquariumreservestheright to inspectvisitors’ effect upon their entering the Zoo, since entry with weapons, flammable materials and dangerous objects is not allowed.

O) Madrid Zoo Aquarium accepts no liability for the loss of or damage to personal items.

P) For reasons of safety and to ensure the welfare of animals, access with two-wheeled vehicles with or without motor (scooters, skateboards, etc.) or any other unauthorized vehicle is not allowed, as well as its use in all facilities of the Park.

Q) For safety reasons and to ensure the welfare of animals, it is not allowed to enter the park with animals except guide or self-help dogs.

Dear visitor:

Following the indication of the competent authorities, Zoo Aquarium de Madrid will remain closed out of consideration for the health and safety of our visitors and employees. We continue to provide regular updates through this website and social media.

Since our priority is that our visitors can enjoy the unique experiences of our park, for customers with tickets on dates with the park closed, changes will be allowed for dates on any other day in the year 2020. If you made your purchase at the box office or on the park's website, please write an email to with your ticket information for personalized management of your case. For other sales channels, please contact your distribution point directly.

In the meantime, and seeking to safeguard our animals wellbeing, our veterinarians and caretakers teams will continue to diligently look after them on a daily basis.

We deeply appreciate your understanding and will continue to report promptly through our website and social media.